* Make sure you press the Power Switch to ON.

* Make sure the battery of your robot is not critical low.

* Check if the batteries in the remote have enough power when it's controlled by the remote.

* Make sure the distance between the remote and the robot is within the effective range(5m/16ft) when it's controlled by the remote.

* Check if the batteries in the remote have enough power.

* Make sure you press the Power Switch to ON.

* Make sure the battery of the robot is not critical low or it doesn't drain completely.

* Make sure the distance between the remote and the robot is within the effective range.

* Verify if the robot is trapped or stuck.

* Check if the battery of the robot is critical low.

* Make sure you did not press the     button on the remote.

* Make sure you press the Power Switch to ON.

* Check if the scheduled time is set correctly(AM/PM).

* Check if the battery of the robot is low or critical low.

* Check if you have cancelled the schedule(s).

* If the status of the robot is abnormal, it can't start the scheduled cleaning.

* There are three levels of suction power available for this model. Please try to press / on the remote to adjust the level.

* Empty the Dust Bin and clean the Filter.

* Replace the HEPA inside of the Filter.

* The robot will produce some certain sound when cleaning, which is normal. Please arrange your cleaning time to avoid being interrupted by the sound.

* If a sharp noise is heard, please check if the Main Brush or the Side Brush is tangled with any objects.

* Check if the robot collected the objects that can make noise inside of the Dust Bin.

* When the robot needs your help, it will beep. You can check what's happened to it.

* Check if the Power Indicator on the Charging Base lits up.

* Make sure the Charging Contacts on the robot are aligned with those on the Charging Base.

* Clean the Charging Contacts with a piece of dry cloth (alcohol is not recommended).

* Remove the obstacles around the Charging Base so that the robot can detect where it is.

* Check if there is a long distance between the robot and the Charging Base. If yes, the journey will take more time.

* Check if the battery of the robot is critical low.

* Clean the part where there are sensors on the Bumper and the Charging Base.

* Check if the brush is stuck by some objects; if yes, please remove them and clean the brush.

* Make sure the brush and its lid were installed properly.

* The robot is finding and returning to the Charging Base.

* Please directly contact us.

* The cleaning time varies with the cleaning mode, the suction power level and the material type of the surface.

* If the robot is not fully charged, the cleaning time will be shorter.